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Support

There are times when your company may handle post development services, like software maintenance and support, in-house. And then there are times you need to outsource software maintenance to free up your team for more immediate work. SaaS support teams are competent and qualified engineers concentrating solely on maintenance and support activities. Whether it is a software installation, daily service or product support or system upgrades and improvements, SaaS team will be an efficient resource to help you maximize return on investment and improve your business.

When you need to hand off a legacy product, SaaS is there to step in any time. SaaS team have plenty of experienced personnel with skills like C, C++, ASP.NET, C#, VB, PHP, SQL Server, SSIS, Client/Server architectures and many more.

SaaS support services include:

  • Direct access to experienced engineers
  • Knowledgeable support personnel provides personalized service
  • Guaranteed response to all inquires in a timely manner
  • Support channel flexibility (phone, e-mail, messenger, etc.)
  • Bug fixing and troubleshooting on the ongoing basis
  • Upgrades and patch deployment

We're prepared to provide second-line or even first-line support – 24×7. We fit seamlessly into your support apparatus. We assign a toll-free US number for exclusive use by your users and can even answer the phone with your company's name. For your customers, it really is as if they're talking to your support team – making it quite painless for you to collect maintenance revenue, while your team moves along.

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